# Broken key extraction

> A key has broken in a lock. Tell the shop where the fragment is, whether the lock can still be used and what happened.

Source: https://bayplazakeys.com/broken-key-extraction/

For a broken-key request, identify the lock and say whether part of the key remains inside. Keep any remaining key pieces and ask the team to assess the lock before further work is agreed.

Explain whether the key broke in a door lock, cabinet, gate or vehicle lock, and whether the door or item is accessible. Tell the team if you have another key or the remaining broken pieces.

Ask for an assessment of both the key fragment and the lock’s condition. Discuss any follow-up repair or replacement-key work with the team before it begins.

## Identify the lock

Say where the key broke and whether the item is accessible.

## Explain what remains

Mention the fragment, any key pieces and any spare key.

## Questions and answers

### Should I keep the remaining pieces of a broken key?

Yes, keep the pieces if they are available and tell the shop what remains in the lock. The team can confirm what is useful for assessing the request and whether a replacement-key discussion is needed.

## Related pages

- [Key duplication](https://bayplazakeys.com/key-duplication/)

- [Lock repair](https://bayplazakeys.com/lock-repair/)