# Emergency locksmith services

> Need urgent help with a lock or access problem? Call the shop and describe what happened, where you are and whether anyone is at immediate risk.

Source: https://bayplazakeys.com/emergency-services/

Call (619) 336-1311 and describe the problem, the address and whether anyone is at risk. Shop hours are Monday to Sunday, 9am to 5pm; ask about availability outside those hours when you call.

Urgent lock calls usually fall into a few groups: locked out of a home, workplace or vehicle, a key broken off inside a lock, or a door that will no longer lock. Start the call by saying which one it is and where you are.

If a child, a vulnerable adult or a pet is shut inside a vehicle or building, or you do not feel safe where you are, call 911 first. Once everyone is safe, the access problem is the next call.

Have the full street address ready, and say whether the property or vehicle is yours or who authorizes access. Keep identification and something that shows the address, such as a lease or a utility bill, at hand in case it is requested.

If a key has snapped in a lock, stop turning it, do not push the remaining piece further in and do not use glue. Keep the broken part of the key, because it helps identify the key type.

Shop hours are Monday to Sunday, 9am to 5pm. Availability, timing and any call-out charge have to be confirmed by phone for your situation before anything is arranged.

## Safety first

Call 911 if anyone is at risk, then call the shop about the lock.

## Say what happened

A lockout, a broken key or a lock that will not secure: say which, and where.

## Keep the broken piece

If a key snapped, keep the broken part and avoid forcing what is left in the lock.

## Questions and answers

### What should I say when calling about an urgent lock problem?

Give your location, the type of lock or access problem and whether the property or vehicle is accessible. Tell the team if there is an immediate safety concern, then confirm availability and the next step by phone.

### What should I do if a key breaks off in the lock?

Stop turning the key, do not push the remaining piece further in and avoid glue. Keep the broken part, then call (619) 336-1311 to ask about broken key extraction for that lock.

## Related pages

- [Building lockout assistance](https://bayplazakeys.com/building-lockouts/)

- [Lock repair](https://bayplazakeys.com/lock-repair/)