# Gate lock services

> A gate lock or latch needs attention. Describe the gate, the hardware and whether it can still be opened and secured.

Source: https://bayplazakeys.com/gate-lock-services/

For a gate-lock request, tell the team whether the gate is for pedestrian or vehicle access and describe the affected lock or latch. Confirm the hardware and service arrangement with the shop.

Explain whether the key will not work, the latch will not engage or you want to change the lock. Mention whether the gate is shared or controlled by a property manager. A known hardware brand or model can help.

If the problem concerns a powered operator, describe it separately when calling. Ask whether the team can help with that equipment, then confirm the work and site arrangements.

## Identify the gate

Explain whether it serves pedestrian or vehicle access.

## Describe the hardware

Separate the lock or latch issue from a powered operator concern.

## Questions and answers

### Does gate lock service include the powered gate operator?

Describe the affected part when calling. If it involves an operator, motor or automation system, ask the team to confirm whether it can help with that equipment.

## Related pages

- [Business locks & keys](https://bayplazakeys.com/commercial-services/)

- [Lock repair](https://bayplazakeys.com/lock-repair/)